At Kamal Herbs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 5-day return policy to ensure a hassle-free shopping experience.

Return Eligibility

To be eligible for a return, the following conditions must be met:
✔ The item must be unused, unopened, and in its original packaging.
✔ The product must be in the same condition as received, with all labels and tags attached.
✔ A proof of purchase (receipt or order confirmation) is required.
✔ Returns must be requested within 5 days of receiving the order.

How to Request a Return?

1. Contact Us: Email us at [Your Email] with your order details and reason for return.

2. Approval & Instructions: If your return is approved, we will provide you with return shipping instructions.

3. Send the Product: Ship the product back to us as per the provided instructions.

⚠️ Note: Items returned without prior approval will not be accepted.

Return Shipping Charges

✔ The customer will be responsible for return shipping charges.
✔ The return shipping cost will be deducted from the refund amount (if applicable).

Non-Returnable Items

Certain items cannot be returned, including:
❌ Opened or used products
❌ Perishable goods or herbal items that have been tampered with
❌ Customized or personalized items
❌ Sale or discounted products

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately upon delivery. We will replace the product or process a return at no extra cost.

Refund Process

✔ Once we receive and inspect your return, we will notify you of the approval status.
✔ If approved, the refund will be issued to your original payment method within 10 business days.
✔ Processing time may vary depending on your bank or payment provider.

If you do not receive your refund within 15 business days, please contact us at [Your Email] for assistance.

For any questions regarding our return policy, feel free to reach out to us. Your satisfaction is our priority!